"Customers don't expect you to be perfect. They do expect you to fix things when they go wrong."
- Hendrik Morella
ABOUT US
Order Technology is a Support Center for Travel Agencies
one of the premier providers of outsourced call center services, specializing in ticketing support, flight irregularity management, and sales enhancement for travel agencies across the World.
Established in 2022, we are dedicated to offering top-tier assistance that simplifies the ticketing process, ensures efficient handling of flight disruptions, and boosts agency sales.
Our team of professionals is available 24/7 to support our agents, Especially in the traveling field, where they adeptly navigate different Global Distribution Systems (GDS) like Sabre, Amadeus, Worldspan, and Galileo, our team of experts always available to support our agents. We bring a wealth of experience working with a diverse range of clients, from small agencies to major consolidators. Additionally, our IT engineering team, based in the Middle East, is highly skilled in resolving technical issues for both internal and external partners. We are also in the process of establishing an International Air Transport Association (IATA) presence in the Middle East to further enhance our global operations.
Our Partners
WHAT WE OFFER
Outbound Calling
We offer Sales and Market Research service including conducting sales calls, market research, surveys, and follow-up calls. These efforts are designed to enhance customer engagement, gather valuable insights, and drive business growth.
Customer call management
We handle inbound calls with professionalism, addressing inquiries, support requests, and order processing efficiently to ensure a positive experience for your clients.
Multichannel Support
We offer support across multiple communication channels, including phone, email, live chat, and social media, ensuring that clients can reach us through their preferred method and receive consistent, high-quality service.
WHY CHOOSE US
Our unmatched industry expertise and round-the-clock support. We combine cutting-edge technology with personalized solutions to streamline your operations, manage complex GDS systems, and address unique challenges efficiently. Our proven track record of delivering exceptional results, coupled with our commitment to maintaining high standards of service.
Our Values
- Integrity & Excellence
- Innovation
- Customer-Centricity
- Collaboration
- Adaptability
